Customer success services
Whether you’re just getting started, scaling fast or have been going a long time, I help teams gain clarity, build momentum, and make confident decisions—without the need for a full-time hire. From strategy to delivery, I offer hands-on, flexible support that fits around your needs.
Onboarding & engagement
Whether you are driving consumer engagement & retention or growing and developing B2B accounts, I can help streamline onboarding journeys and strategise how to reduce churn, cultivate advocates and put your customer in the centre of innovation planning to drive meaningful growth and success.
Feedback, data analysis & insight
Understanding customers is the cornerstone to having confidence and a clear direction. I can help source, prioritise and measure actionable quantitative and qualitative data. Including defining essential data points, meaningful metrics to drive forward, customer survey, research & interview approaches.
Reducing churn & retention
Help customers recognise your value and set in place a strategy to cultivate loyalty and growth by listening to pain points, growth drivers and embedding customer-first thinking into your end to end product lifecycle.
Advocacy & community building
Make a concerted effort to build a network of cheerleaders and champions. I can help shape strategies that invite deeper connection and contribution, that yield growth and innovation.
Community events
I ran a successful meet up for 3 years and love bringing people together in one room. I can help you run successful and productive get togethers.
Customer journey & experience design
Clarity on the customer journey makes it easier to spot gaps, reduce friction and improve outcomes. I bring structure and a fresh perspective to help map and refine key touchpoints.
Measuring customer success
Do you know and agree on what your driving for? Centring your team around meaningful, measurable goals is empowering and impactful to driving change and fostering momentum.